General Questions

Can I purchase Icon products on this website?

No, Icon does not sell any products directly online and we encourage you to support your local dealer. Visit our Dealer locator button in the top right hand corner of the screen for a full list of dealers in your area.

We also suggest you take the information on the product you are interested in to your local dealer so they can order that product for you if they are temporarily out of stock.

How can I get an Icon catalog?

Visit the Resources section of our website to either download a full PDF, or submit your contact information to receive by mail our current or past catalogs and Limiter Magazines.

I want to become a dealer. Where do I start?

For more information, please contact our distributor, Parts Unlimited, at the address below: Email: Phone: 800-369-1000 Fax: 608-741-5395 Address: Parts Unlimited PO Box 5222 Janesville, WI 53547-5222

Product Questions

I have a problem with my product. What is your warranty policy?

Icon is 100% committed to creating quality performance riding products and we’re always interested in receiving input from our valued customers. All Icon products are warranted for a period of 1 year from date of purchase against any defects in materials and workmanship. As riders, we know that our products are subject to severe conditions and stress. If you experience a problem with one of our products we want to know about it. We kindly request you return your product to the dealer where you originally purchased it (along with your original sales receipt). Your dealer will assist you with returning your product to our distributor, Parts Unlimited, Parts Canada or Parts Europe. We will then evaluate your claim based on our findings.

Helmet Questions

I have an Icon Helmet, how do I care for it and how do I know if it's still good after a crash?

Always read the instruction manual that comes with every Icon helmet for important information regarding your specific helmet.

Helmet Replacement (All Models)Although your ICON Helmet is constructed with quality materials to offer a long-lasting product, it will eventually need to be replaced. Immediately replace your helmet if: It has suffered an impact. Your helmet is only designed for ONE impact. An impact may fracture the outer shell or compress the impact absorbing liner. You may not be able to detect this damage. Any impact from a crash or a drop from as low as 4 feet is enough to damage your helmet. Even if your helmet has not been damaged, it needs to be replaced every 3 to 5 years depending on how much you use it. Glues, resins and other materials used in helmet production can affect the liner materials over time. Hair oils, body fluids and cosmetics, as well as normal “wear and tear” also contribute to helmet degradation. Additionally, petroleum based products present in cleaners, paints, fuels and other commonly encountered materials may break down materials used in many helmets, possibly compromising helmets. Over time, UV rays and adhesive and component aging will damage your helmet. Wearing a damaged helmet may increase your risk of serious injury or death in an accident.

Using Your Helmet CorrectlyTo reduce the risk of serious injury or death and to help prevent damage to your helmet: Never adjust your helmet accessories while riding. Only make helmet adjustments when stopped. Never drop your helmet. Dropping your helmet may crack the shell or damage the protective foam. The damage may not be visible. Your helmet is only designed on ONE impact. Refer to Helmet Replacement for more information on what to do after helmet has been dropped. Never wear anything between your head and your helmet. This may reduce the effectiveness of your helmet. Never hang or hook your helmet on anything including mirror stalks, handle bars, or sissy bars. Doing so may cause damage to the helmet protective foam or liner. Never use insect repellant on or around your helmet. Insect repellant may damage your helmets visor, shell, protective foam, or other components. Never expose helmet to gasoline or gasoline fumes. Gasoline may damage your helmets visor, shell, protective foam, or other components. If you have any questions on what other substances may damage your helmet, please email us at To reduce the risk of serious injury or death and to help prevent damage to your helmet: Always wear eye protection if you are not using a helmet with a face shield; always wear eye protection when riding. Always lock your face shield in place when you are riding. Always be alert for sounds your helmet may impair your hearing. However, your helmet is not a form of hearing protection. Always store your helmet in its helmet bag when not in use to help reduce accidental surface damage.

Inspect Your HelmetTo reduce the risk of serious injury or death, always use your helmet correctly. Full-Face Helmet: Check the shield and shield ratchet retighten shield ratchet screws if necessary. Be sure not to over-tighten any screws. Plastic base plate screws can break and aluminum screws can strip the screw sleeves if over-tightened. Check for helmet damage. If your helmet is damaged or cracked, stop using it immediately. See “Helmet Replacement” section for further information. If your helmet has been dropped, you may not be able to see the damage. Check for worn or damaged parts. Plastic components may wear out over time. If you find worn or damaged parts, replace them or purchase a new helmet. If you buy a new helmet destroy the old one to ensure it cannot be reused. Do not sell or give away your old helmet, even if it has not been damaged. Over time the protective foam in the helmet will adjust to the contours of your head. If someone else uses this helmet it will not provide them with as much protection.

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